Shipping & Returns

Shipping Information

At LUMAE, we strive to deliver your beauty essentials as quickly as possible. Most orders are processed and shipped within 24 hours and delivered within the estimated timeframe below.

While we make every effort to ensure timely delivery, occasional delays may occur due to public holidays, high order volumes, or unforeseen courier circumstances.

If you have any questions about your order, our customer support team is always here to help.

Estimated Delivery Times

🇦🇪 United Arab Emirates: 1–3 Business Days

 

Do you offer free delivery?

Yes! ✨ We offer FREE delivery on all orders across the United Arab Emirates. No minimum purchase is required.

Your order will be delivered directly to your doorstep at no additional cost.

🇦🇪 Free Delivery Across the UAE
🚚 Fast Delivery: 1–3 Business Days

 

What is the return and exchange policy?

Had a change of heart? No problem! Please email us at lumaeuae@gmail.com (with your Order #) within 7 days of receiving your order and we will be happy to collect the item and process your return or exchange. Please note the following criteria must be met in order to qualify for a return:

• Product must be in its original purchase condition: packaging must be unopened, unused, unmarked and not defaced in any manner.
• Product purchased as part of a set or a kit must be returned as a whole set.
• Unfortunately, items received on sale are not eligible for refunds.
• Return shipping costs will be covered by LUMAE provided all the above requirements have been met.