Privacy Policy
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from LUMAE, as part of the buying and selling process, we collect the personal information you provide, such as your name, phone number, delivery address, and email address.
When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to help us learn about your browser and operating system.
Marketing Communications (if applicable): With your permission, we may send you emails, SMS messages, or WhatsApp updates regarding your order, new products, exclusive offers, and other store updates.
This information is collected and used solely to provide and improve our services, process your orders, and enhance your shopping experience with LUMAE. ✨
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to place an order, arrange delivery, or contact our customer support team, we imply that you consent to our collecting and using that information for that specific purpose only.
If we request your personal information for a secondary purpose, such as marketing, we will either ask you directly for your consent or provide you with an opportunity to decline.
How do I withdraw my consent?
If after opting in you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information at any time by contacting us at: lumaeuae@gmail.com
Please note: LUMAE currently offers Cash on Delivery (COD) only and does not process or store any online payment or credit card information.
SECTION 3 – DISCLOSURE
We may disclose your personal information only if required by law or if necessary to protect our rights, prevent fraud, enforce our Terms of Service, or comply with legal obligations.
SECTION 4 – SHOPIFY
Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to customers across the United Arab Emirates.
Your data is stored through Shopify's secure data storage, databases, and applications. Shopify protects your information using industry-standard security measures and secure servers.
Payment Information
LUMAE currently operates on a Cash on Delivery (COD) basis only.
We do not collect, process, or store any credit card, debit card, or online payment information through our website. Payment is collected only upon delivery of your order.
The information provided during checkout is used solely for order processing, delivery coordination, customer support, and communication regarding your purchase.
For more information, please review Shopify's Terms of Service and Privacy Policy.
SECTION 5 – THIRD-PARTY SERVICES
We may use trusted third-party service providers to help us operate our business, including delivery companies, website hosting providers, customer support tools, analytics services, and communication platforms such as email and WhatsApp.
These providers only receive the information necessary to perform their services and are expected to protect your information in accordance with applicable privacy standards.
Please note that once you leave our website or interact with a third-party website, application, or service, you are no longer governed by this Privacy Policy.
LUMAE does not sell, rent, or trade customer personal information to third parties.
Your privacy and trust are important to us, and we are committed to protecting your personal information at all times.